Staff of Grace Brothers department store in London with their personal problems and their professional secrets.
Young new salesman, Mr Lucas, joins the men’s department in Grace Brothers just when they are forced to share the floor with women clothes department.
Are You Being Served?
Pilot episode. A reorganization within the store forces the staff of the Gentlemen’s Ready-To-Wear Department to share their floor space with the Ladies Department.
Dear Sexy Knickers...
Mr. Lucas gets into trouble by sending a note to Miss Brahms entitled "Sexy Knickers". The note causes havoc on the floor since it never reached Miss Brahms.
Our Figures Are Slipping
Sales figures for the department are falling and Mr. Rumbold insists the staff stay behind after the store closes to improve their sales technique.
Due to a transport strike, the staff are forced to stay in the store overnight. They decide to make the best of the situation by using tents from the sporting department and "camping" in the store.
His and Hers
The sales staff are upset when Grace Brothers hires an attractive outside saleswoman to demonstrate a new unisex line of perfume, "His and Hers", which disrupts the work of both departments.
Diamonds Are a Man’s Best Friend
Lady customer loses one of her diamonds on the floor and she would reward £100 to whoever will find it. The desperate search begins.