Staff of Grace Brothers department store in London with their personal problems and their professional secrets.
Mr Grainger finally has retired and his place in men’s department takes Mr Tebbs.
The staff return from their holidays, and Mr. Tebbs has replaced Mr. Grainger as Head of Men’s Wear. The staff are soon told that the Queen and the Duke of Edinburgh are making an official visit to the borough, and they might be coming to Grace Brothers.
The staff are offered a room in the basement that they can turn into a club, but since the decorators are expensive they decide to do all the work themselves.
Do You Take This Man?
Mrs. Slocombe becomes engaged to a Greek man called Mr. Metaxas, and her wealthy American uncle Wendal P. Clark has offered to pay for the reception and will buy the couple a house as a wedding present.
Shedding the Load
After continuing falling sales, it is decided that one of the floor staff will have to be made redundant. All of them are desperate to stay on.
A Bliss Girl
A stall to sell "Bliss" perfume has arrived on the floor, but because of the thick fog, the Bliss salesgirl has not arrived. Mr. Humphries is then made to man the stall.
It is Young Mr. Grace’s birthday, and the staff sing the traditional birthday song for him and partake of the traditional free lunch. They later rehearse their cabaret performance for Young Mr. Grace’s birthday party, a ballet called The Ballet of the Toys.